Mr. CF was driving to work one morning last december when I heard a loud bang on the front windshield….. A big crack appeared throughout the front windshield, darn. Well, we are insured for stuff like this, so filled in the online form and got the insurance process started. “Great fun”. First thing was to find the right windshield to replace the cracked on, sounds simple, right?
The Missing Windshield
When I called the garage to I told them about the cracked windshield and that the car is imported from Canada. No problem he said, but do drop by so that he could have a look. Considering the repair shop is close by our house, I drove by on the way back from work.
At the shop, the owner looked at the various ID markers on the car and window. Later that day he called and told me to come back 10 days later for an install (this was just before Christmas, so it took more time than usual). Perfect, I was off for the Christmas break anyways and could drop by on the proposed time and date. Problem solved, right? Wrong!
When I arrived at the repair shop, they partially ripped out the windshield before they realized that the one they had was too small! Huh? How does that work, the car is the same shape and size as the European model? Anyway, went home with a complely ruined front windshield and a nasty feeling.
The nasty feeling is not because of the window being broken, but because the APK ((bi)-yearly mandatory inspection for cars in the Netherlands) was due late February. With the broken window I could not pass the impection. If you do not have a valid APK, you have to park the car as you are no longer permitted to drive! Still, we had a few more weeks before it would become an issue. We were positive for a good ending.
About 4 weeks later (after several calls back and forth) the guy calls me back to say he cannot find the windshield. He told me to go to the dealership to have another look. I did that a soon as possible and drove by the repair shop again to find out that…..they could not supply an new windshield until halfway April! Oops….
This news meant that we now had to suspend the car (costing €70) as of the APK laps date, arrange loaner cars, rental cars or otherwise (I still need to get to work!). Aahhh. Have you ever looked at what a car rental costs for almost 7 weeks? In the netherlands, at the lowest possible price for a very small car (think Toyota Aygo), you are looking at close to €1.000. This is not really money we want to be spending!
The only “good” thing is that when you suspend your car, you can also suspend road tax and insurance. This would “save” us about €200. Fortunately after some asking around, we were able to arrange cars for about 5 our of the 7 weeks. So just two weeks of potential rentals required (thank you family). Then we get a call in the first week of February…
They found the windshield, so I quickly made a appointment two days later to have it installed. It turned out that they were looking at the wrong vehicle and had ordered the wrong window to begin with (they got it for a regular version of the car, not the wagon). So as soon as we had the new windshield, we also drove by an APK certified car dealership to have the APK inspection completed the same day.
We are now able to (legally) drive the car until 2019 on Dutch roads, and we see out of the front windshield again. In the end it did not cost us a cent extra, but it did gave us a good car scare!
Have you ever had a car scare? Where you lucky too?